You can return resellable parts to JT Outfitters within 30 days of delivery. Requests made 31–60 days after delivery are reviewed case by case; contact us. After 60 days, all sales are final. There is a 20% restocking fee, and shipping is never refunded.
Returned parts must be in shelf-ready condition: resellable as new, with clean, undamaged original packaging.
What we don't refund
There are no refunds on electrical parts. Nobody will take them back once they've left, and this is industry standard.
There are no refunds on painted, modified, broken, or installed parts, and no refunds on special order parts.
Don't just send it back
If you “just send it back” or refuse shipment, we will not know what to do with your package, and it will likely be discarded. If we are able to tell what it is, you will be responsible for double the shipping cost.
If you give us an undeliverable address, the carrier will try to deliver the item, and after one unsuccessful attempt they will return the package to us. It is still your item, and you will be charged for shipping again.
For how we ship, and what to do if a package is damaged or lost, see our shipping policy.
How to return a part
If your item meets the conditions above and you'd still like to return it, please follow these steps:
1. Read and agree to this return policy.
2. Submit the RMA request form. Do not ship a part until we have emailed you an approved RMA number.
3. Repack the item securely in the original packaging, and include the RMA number.
4. Ship the package with USPS Delivery Confirmation, FedEx Ground, or UPS to:
JT Outfitters Returns Dept
3134 NC Hwy 89 E
Walnut Cove, NC 27052
We don't guarantee that we will receive your returned item, so please use one of the services above and keep your tracking information.
Cancellations
If you need to cancel an order, please do it as soon as possible. There is a 10% cancellation fee for orders cancelled before they ship. Emailed cancellations are not accepted after the product ships. At that point, you must go through the return process.
Getting the right part
You are responsible for telling us as much as we need to know to get your order right. We may not be able to tell that you've modified your vehicle in a way that affects a part we list for a stock application. Please include as much information as you can when you order.
Questions
We're glad to help. Call us at (336) 591-1108 or email info@jtoutfitters.com.
