Shipping policy

JT Outfitters has been shipping parts from North Carolina since 1998. We ship the most efficient ways we can, and we pick the carrier and method that makes the most sense for each order.

How we ship

At checkout you'll see a single option called Standard Shipping. The rate is based on the weight of your order and where it's going, and you'll see the exact charge before you pay.

We mainly ship with USPS and UPS, and we sometimes use DHL or FedEx when that's the more efficient choice. We choose the carrier for you.

When your order ships

We try to get things shipped as quickly as possible. Logistics can sometimes add time, and some items take up to about a week to ship.

Many items ship directly from our distribution partners, so parts on the same order may leave on different days and arrive in more than one package.

We'll email you tracking information when your order ships.

Need it sooner?

If your need is time-sensitive, please call us at (336) 591-1108 before you order, or right after. We can upgrade shipping for an extra charge.

Where we ship

We ship to the United States, Canada, the United Kingdom and Western Europe, and parts of the Asia-Pacific region, including Israel. If a country isn't offered at checkout, we don't currently ship there.

For orders going outside the United States, you are responsible for any duties, taxes, or customs fees charged in your country.

Addresses and P.O. boxes

Please check that your shipping address is complete and correct. If you notice a mistake, call or email us as soon as you can and we'll try to update it before the package goes out. We can't be responsible for packages delivered to an address entered incorrectly.

We can ship to P.O. boxes and to APO, FPO, and DPO addresses. If the most efficient carrier for your order doesn't deliver to a P.O. box, we'll use one that does, or we'll get in touch with you.

Damaged or lost packages

If a package arrives damaged or doesn't arrive, contact us and we'll help you work it out with the carrier. If something arrives damaged, please keep the packaging and, if you can, send us photos.

Questions

We're glad to help. Call us at (336) 591-1108 or email joe@jtoutfitters.com.